Introduction
At Tekugi®, we are committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions for the delivery of our hair care products.
Shipping Destinations
We currently ship to addresses within the United States, Canada, and the European Union, etc. If you are outside these regions and interested in our products, please contact us at TekugiHaircare@outlook.com for further assistance.
Shipping Rates and Delivery Times
Domestic Shipping
●Standard Delivery: There is no shipping charge for package products, and the estimated delivery time is 5-7 working days.
●Expedited Shipping: If expedited service is required, an expedited fee of ¥15 or more will be charged, depending on the location. Estimated delivery time within 3 business days.
International Shipping
●Standard International Shipping: There is no shipping charge for package products, and the estimated delivery time is 10-15 working days. Estimated delivery time is within 7 business days.
●Expedited International Shipping: If expedited service is required, an expedited fee of $20 or more will be charged, depending on the location. Estimated delivery time within 7 business days.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, customs processing, or other factors beyond our control.
Order Processing
●Orders are processed and shipped within 3 business days after receiving your order confirmation email.
●Orders placed on weekends or holidays will be processed on the next business day.
●Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
You can track your order using the tracking link provided in your shipping confirmation email. If you have any issues with tracking your order, please contact our customer service team at TekugiHaircare@outlook.com.
Customs, Duties, and Taxes
●International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
●These additional charges are the responsibility of the recipient and are not included in the item price or shipping cost.
●Tekugi® is not responsible for any customs delays or additional charges incurred.
Address Changes and Delivery Issues
●Please ensure that your shipping address is accurate and complete when placing your order. Tekugi® is not responsible for orders shipped to incorrect addresses provided by the customer.
●If you need to change your shipping address after placing an order, please contact us immediately at olivaolivajob@outlook.com. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.
●If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping costs.
Lost or Damaged Packages
●Tekugi® is not responsible for lost or stolen packages. If your package is lost or damaged in transit, please contact the shipping carrier directly with your tracking number.
●For any issues related to lost or damaged packages, you can also contact our customer service team at TekugiHaircare@outlook.com for assistance.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Tekugi®
Email: TekugiHaircare@outlook.com
Thank you for choosing Tekugi® for your hair care needs!
