At Tekugi®, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your hair care products, we offer a hassle-free return and refund policy to make sure you have a positive shopping experience.

Return Policy

Eligibility for Returns

• • Time Frame: You can return products within 30 days from the date of purchase.

• • Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

• • Receipt: Proof of purchase is required for all returns.

• • Contact Us First: Before returning any products, please contact our customer service team at TekugiHaircare@outlook.com to initiate the return process.

Non-Returnable Items

• • Sale Items: Items purchased on sale or with a discount are not eligible for returns.

• • Opened Products: Any product that has been used or the seal has been broken cannot be returned.

Refund Policy

Processing Refunds

• • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

• • If you haven’t received a refund yet, first check your bank account again.

• • Then contact your credit card company; it may take some time before your refund is officially posted.

• • Next, contact your bank. There is often some processing time before a refund is posted.

• • If you’ve done all of this and you still have not received your refund, please contact us at TekugiHaircare@outlook.com.

Exchange Policy

• • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TekugiHaircare@outlook.com and got the Return Address from us.

Return Shipping

• • To return your product, you should mail your product to our specific return address.

• • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

For any return or refund inquiries, please contact our customer service team at TekugiHaircare@outlook.com. Please make sure to contact us before returning any products to ensure a smooth and efficient return process. We are here to help and ensure that you have a satisfying experience with Tekugi®.

Thank you for choosing Tekugi® for your hair care needs!

Need help?

Contact us at TekugiHaircare@outlook.com for questions related to refunds and returns.