FAQs

Frequently Asked Questions

Here, we have compiled answers to common questions about our hair care products, ordering process, shipping, and return policies. If you have any inquiries, this is the best place to start.

We’re very sorry to hear this, we’ll work hard to resolve this for you. Please can you email the team at TekugiHaircare@outlook.com, and let us know:– your order number, missing products.

We will use this information to investigate this with our warehouse team.

We work with a range of wholesale partners; from boutiques and salons to online retailers and brick and mortar.

If you would like to stock Tekugi® products, our commercial team would love to hear from you at TekugiHaircare@outlook.com.

We’re very sorry to hear this, we’ll work hard to resolve this for you. Please can you email the team at TekugiHaircare@outlook.com, and let us know your order number and incorrect products sent.

We will use this information to investigate this with our warehouse team.

Free Standard Delivery and Standard Delivery are both FedEx and Normal Express.

For expedited service, please select the express delivery option during checkout and place your order and note as early as possible so that we can schedule your order as soon as possible.

Email the team at TekugiHaircare@outlook.com for all order enquiries.

Unfortunately, we do not offer samples.